Privacy Policy for Nostromos AI

Our website address is https://nostromos.ai/.

Effective Date: August 30, 2025

1. Introduction

Welcome to Nostromos AI (“Nostromos,” “we,” “our,” or “us”). This Privacy Policy (this “Policy”) is designed to inform you about how we collect, use, disclose, and safeguard your personal information when you use our website (the “Site”), marketing, business development activities and services (including, without limitation, our AI chatbot services).

For the avoidance of doubt, this Policy applies to visitors to our Site and prospective clients. It does not apply to the data we process on behalf of our clients through our AI chatbot services. Our role in that context is governed by our agreements with our clients and is described in Section 6 herein.

By accessing or using our Site, you agree to the practices described in this Policy.

2. Information We Collect

To operate our business and provide you with information about our services, we may collect the following types of personal information:

a) Information You Provide Directly to Us:

• Basic Contact Information: Name, email address and phone number provided during purchases or inquiries.

• Business Information: When you request a demo, contact us through a form, or subscribe to our newsletter, in addition to your name, email address and phone number, we may collect your company name, job title, and the content of your message.

• Account Information: If you register for an account or a trial of our services, we collect credentials like a username and password.

• Transaction Details: Information about your transactions with us, including purchase history.

b) Information We Collect Automatically:

• Log and Usage Data: Like most websites, our servers automatically record information when you access our Site, including your IP address, browser type and settings, device information, the date and time of your request and referring URLs.

• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to operate and improve our Site, analyze trends, and understand user interactions. You can control the use of cookies at the individual browser level. For more information, please see our Cookie Policy.

3. How We Use Your Information

We use your information for the following purposes:

• [Processing Orders: To fulfill your orders and provide customer support.]

• Site Improvements & Operations: To operate, maintain, and enhance the performance and content of our Site.

• Communications: To respond to your inquiries, schedule demos, send you marketing communications (in accordance with your preferences), and provide you with information about our services.

• Marketing and Analytics: To understand our audience, analyze the effectiveness of our marketing campaigns and identify potential clients. In addition, to send promotional materials with your consent.

• Security and Compliance: To protect our Site and business interests, prevent fraud and to comply with legal obligations.

4. How We Share Your Information

We do not sell, trade, or otherwise transfer your personal information to third parties except as described in this Privacy Policy. We may share information with:

• Customer Relationship Management (CRM) & Marketing Platforms: (e.g., HubSpot, Salesforce) to manage our sales pipeline and marketing communications.

• Analytics Providers: (e.g., Google Analytics) to help us understand our website traffic and user behavior.

• Cloud Hosting Providers: (e.g., Amazon Web Services, Google Cloud) to host our Site and backend infrastructure.

• Professional Advisors: Such as lawyers, auditors, and insurers, as necessary in the course of the professional services they provide us.

If required by law, such as to comply with a court order, applicable law, subpoena or other legal process, or to protect our rights and property, we may also share information as required.

5. Our Role as a Data Processor for Our Clients

For the avoidance of doubt, this Policy does not apply to the end-user data that our AI chatbot services process on behalf of our clients.

When we provide our chatbot services to a client, our client is the Data Controller and we act as their Data Processor. We process the personal data of their end-users solely on their behalf and according to the instructions in our [Data Processing Addendum (DPA)] and [Master Service Agreement].

If you are an end-user of one of our chatbots on a client’s website and have questions about your data, please direct your inquiry to that specific business (the Data Controller).

6. Data Security and Retention

We take commercially reasonable measures to protect your personal information. However, no data transmission or storage system can be guaranteed to be 100% secure.

We retain your personal information for as long as is necessary for the purposes set out in this policy, or as needed to comply with our legal obligations, resolve disputes, and enforce our agreements.

7. Your Data Protection Rights

You may have certain rights regarding your personal information based on the jurisdiction you are a resident of:

• All Users: You can opt-out of receiving our marketing emails at any time by clicking the “unsubscribe” link in the email.

• Residents of the EEA, UK, and Switzerland: You have the right to access, rectify, or erase your personal data, as well as the right to restrict or object to processing and the right to data portability.

• Residents of California (CCPA/CPRA) and other U.S. States with applicable privacy laws (e.g., Virginia, Colorado): You may have rights to know what personal information we collect, to request its deletion, and to opt-out of the “sale” or “sharing” of your personal information (though we do not sell personal information in the traditional sense).

Should you want to exercise any of these rights, please contact us at [contact@nostromos.ai]. We will respond to your request in accordance with applicable law.

8. International Data Transfers

We are headquartered in the [United Kingdom], and your information will be processed in the [United Kingdom]. If you are accessing our Site from outside the [United Kingdom], please be aware that your information may be transferred to, stored, and processed in a country that may not have data protection laws as comprehensive as those in your country. We utilize appropriate safeguards, such as Standard Contractual Clauses, for such transfers where required.

9. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will be posted on our website with the effective date.

11. Contact Us

If you have any questions about this Privacy Policy or our practices, please contact us at:

contact@nostromos.ai